Missed services followed up (percent)
Provisional. Usable pending approval; a project-proposed concept only by the project that proposed it.
Definition
Eligible service point-periods with service status missed that have a missed-service follow-up record at the service point dated inside the follow-up window, divided by all eligible service point-periods with status missed, as a percentage. The follow-up window runs from the period’s scheduled service day for the project’s follow-up window parameter. The share of follow-ups that reached a suitable respondent (visit outcome completed) and the failure reasons found are reported alongside. Kind rate.
purpose
To show whether missed services are checked on the ground, so that a missed status is explained and the collector’s record is verified against the household’s account.
rationale
A missed service may be the collector’s failure, the household’s, or a recording failure; only a timely follow-up can tell which, and the rate shows how much of the missed-service record has been verified.
Classification
- Result level: Activity
- Outcome domains: Governance and evidence quality, Service access and reliability
- Unit of observation: Service point in a service period
- Activity types: Missed-service follow-up
- Approval status: Provisional
- Unit of measure:
PERCENT
Collections
- Candidate core indicator set
- Monitoring-plan compliance indicators
- Process indicators