Participants reporting service received (percent)
Provisional. Usable pending approval; a project-proposed concept only by the project that proposed it.
Definition
Completed service point evaluations that fulfil a scheduled visit in which the participant reports that the service collected at the service point in the last closed service period, divided by all such evaluations answering the question, as a percentage. Reported alongside: the share of those evaluations in which the participant’s report agrees with the service point’s derived service status for that period (served or no waste presented against missed or access failure). Kind rate.
purpose
To check the collectors’ records against the participants’ account, independently of the scans that service status rests on.
rationale
Service coverage is computed from records the collector makes on rounds a bounty pays for; an independent report from the household, and its agreement rate with the derived status, is the standard’s check on that self-reported evidence.
Classification
- Result level: Outcome
- Outcome domains: Governance and evidence quality, Participant experience and voice, Service access and reliability
- Unit of observation: Completed evaluation
- Activity types: Service point evaluation
- Approval status: Provisional
- Unit of measure:
PERCENT
Collections
- Household evaluation indicators
- Household voice module