Service exit rate (percent)
Provisional. Usable pending approval; a project-proposed concept only by the project that proposed it.
Definition
Valid service exits dated in the reporting period divided by the service points with a signed enrolment in force at the start of the period, as a percentage. A withdrawn exit never counts. Reported alongside: the number of exits, and the service points that restarted service with a new signed enrolment after an exit in the period. Rolled up over areas by summing exits and enrolments; over periods by summing exits and the period-start enrolments. Kind rate.
purpose
To show whether participants stay in the service, as a sign of its value to them and of its sustainability.
rationale
A count of exits says little without the enrolled base it came from; a rate per period over period-start enrolment compares projects of different size and shows churn that a count of the latest status hides.
Classification
- Result level: Outcome
- Outcome domains: Participant experience and voice, Service access and reliability
- Unit of observation: Service point
- Activity types: Participant enrolment, Service exit
- Approval status: Provisional
- Unit of measure:
PERCENT